8bte Privacy Policy — How We Handle Your Personal Data

1. Introduction

8bte operates an online gaming and sports betting platform available at 8bte.pro ("the Platform"). This Privacy Policy applies to all users of the Platform, including visitors who browse without registering and account holders who deposit, bet and play.

By registering an account or using the Platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. This Policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

8bte takes data privacy seriously. We collect only what is necessary to operate the Platform, process PKR transactions, verify your identity and comply with security requirements. We do not sell or rent your personal data to any third party for their own marketing purposes.

2. Data We Collect

The personal data we collect falls into the following categories:

Registration and Account Data

• Full name
• Date of birth (used to verify you are 18 or over)
• Email address
• Mobile phone number
• Username and encrypted password
• Residential address

Identity Verification Data

• Government-issued ID number (CNIC or passport)
• Copies of identity documents submitted for KYC verification
• Selfie or photographic verification where required

Financial and Transaction Data

• PKR deposit and withdrawal amounts and dates
• Payment method identifiers (JazzCash account, Easypaisa account, bank account number, card details where applicable)
• Transaction reference numbers
• Account balance history

Gaming and Betting Activity

• Bet history — sports markets, selections, stakes and outcomes
• Casino and game session records
• Bonus and promotion usage
• Responsible gaming settings you have applied to your account

Technical and Usage Data

• IP address and approximate geographic location
• Device type, operating system and browser
• Session duration and pages visited
• App version (where the 8bte mobile app is used)

3. How We Collect Your Data

We collect your data through the following channels:

• Directly from you — when you register, complete identity verification, make a deposit or withdrawal, contact support or update your account settings.
• Automatically through the Platform — technical and usage data is collected automatically as you browse and use the Platform, via cookies and similar tracking technologies.
• From payment providers — when a transaction is processed through JazzCash, Easypaisa, Raast or another supported payment channel, the relevant provider may share confirmation and reference data with us.
• From identity verification services — where third-party verification tools are used to validate documents submitted during KYC, we receive a verification result and any data you submitted as part of that process.

4. How We Use Your Data

The table below summarises the main purposes for which 8bte processes personal data and the legal basis for each:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5. Sharing Your Data

8bte does not sell your personal information. We may share your data with third parties only in the following circumstances:

Payment Providers

When you make a deposit or withdrawal, the necessary transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or another supported method. These providers process your transaction data under their own privacy policies and security standards.

Identity Verification Services

Where third-party KYC tools are used to verify your identity, the documents and data you submit are shared with that provider solely for verification purposes. Verification providers are contractually bound to handle your data securely and not use it for any other purpose.

Game and Platform Technology Providers

The live casino, slots and other game content on 8bte is provided by third-party game studios and technology partners. These providers may receive session and gameplay data to the extent necessary to deliver the game service. They do not receive your full personal profile.

Legal and Regulatory Requirements

We may disclose your personal data where required to do so by law, court order or in response to a legitimate request from a competent authority. We will only disclose what is specifically required.

Business Transfers

In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy terms that will apply.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required to meet legal obligations, resolve disputes and protect against fraud. The general retention periods are:

• Account and registration data: retained for the duration of your account and for a minimum period after closure as required by applicable obligations.
• Transaction and financial records: retained for a minimum of five years after the transaction date to meet financial record-keeping requirements.
• Identity verification documents: retained for the duration of the account relationship and the required period after closure.
• Gaming and betting history: retained for the duration of the account and a defined period after closure for dispute resolution and responsible gaming purposes.
• Technical and usage data: typically retained for up to 24 months in aggregated or anonymised form for analytics purposes.

When data is no longer required for any lawful purpose, it is securely deleted or anonymised.

7. Data Security

8bte uses industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or loss. These include:

• Encryption of data in transit using TLS/HTTPS across all Platform connections
• Encryption of sensitive data at rest, including passwords (stored as hashed values) and financial identifiers
• Access controls limiting staff access to personal data to those with a legitimate operational need
• Regular security assessments and monitoring of Platform infrastructure
• Incident response procedures in the event of a data breach

While we take these measures seriously, no online platform can guarantee absolute security. You also have a role to play — keep your 8bte password secure and do not share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately.

8. Cookies and Tracking Technologies

The 8bte Platform uses cookies and similar technologies to support the operation of the website and improve your experience. The main types of cookies used are:

Essential Cookies

These are necessary for the Platform to function. They maintain your login session, remember your language and display preferences and support the security of the Platform. These cookies cannot be disabled without affecting Platform functionality.

Analytics Cookies

These help us understand how users interact with the Platform — which pages are visited, how long sessions last and where technical errors occur. Analytics data is processed in aggregated form and is not used to identify individual users. You may opt out of analytics cookies through your browser settings.

Functional Cookies

These remember choices you have made — such as odds format preferences or notification settings — to personalise your experience on return visits.

Most browsers allow you to control cookies through the browser settings. Disabling essential cookies may affect your ability to use certain parts of the Platform, including logging in and making deposits.

9. Your Rights Over Your Data

As a user of the 8bte Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.

We will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before we can action them. Certain retention obligations may mean we are unable to delete all data immediately upon request.

10. Minors

The 8bte Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. Date of birth is collected at registration specifically to enforce this age requirement. Where we identify that an account has been registered by a minor, that account will be closed immediately and any funds held will be returned to the verified payment source after investigation.

If you believe a minor has registered or is using the Platform, please contact the support team immediately.

11. Changes to This Privacy Policy

8bte may update this Privacy Policy from time to time to reflect changes in the Platform, applicable law or our data handling practices. When changes are made, the updated Policy will be published on this page with a revised "last updated" date. For significant changes that materially affect how we process your data, we will notify you via email or an in-platform notification before the changes take effect.

Your continued use of the Platform after an updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree to any changes, please stop using the Platform and contact support to discuss your account closure and any balance withdrawal.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the 8bte support team. Support is available 24 hours a day, seven days a week via live chat on the Platform. You can also reach us by email at [email protected] — please copy this address manually into your email client as it is displayed as plain text only.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. Requests to exercise your data rights will be acknowledged promptly and actioned within the applicable period.